1. How to create my products?

To create your products on InterestPrint, follow this simplified guide:

• Log in to your InterestPrint account.
• Select the product you want to customize, whether it's clothing, shoes, a blanket, or any other item.
• Upload your image and use the design tool to create your design.
• Once you're satisfied with the design, click "Save" to save the design.
• After saving your design, you can review it in your dashboard.
• You can publish the products to your store.

By following these steps, you can easily create and customize your products with InterestPrint.

2. Where are your products made?

Our products are manufactured in three fulfillment centers located in the USA, Australia, and China. The specific shipping location for your order will depend on the product you choose and your shipping preferences. This allows us to efficiently serve customers worldwide and ensure timely delivery of our products.

3. What’s the production time?
The production time for our products typically ranges from 2 to 5 working days, depending on the specific product you order. Please note that approximately 95% of our orders are shipped within these time frames. However, there are certain factors that may lead to longer production times, such as:

Issues with print files: If there are problems with the design files you've provided, it may require additional time to resolve these issues.

Products being out of stock: If the product you've selected is temporarily out of stock, it may delay the production process.

Multiple items in one single order: Orders with multiple items, especially if they require different production processes, may take longer to complete.

Peak season: During high-demand periods, such as holidays or promotional events, production times may be extended due to increased order volumes.

It's essential to keep these factors in mind when estimating the production time for your order. Our goal is to provide your products as quickly as possible while maintaining quality and accuracy.

4. Why are my products discontinued?
We discontinue products for several reasons in our print-on-demand business. This allows us to better manage our inventory and make room for new, potentially more popular items. The main reasons for discontinuation are:

• Low demand: Some product variations simply don't sell well, so we stop offering them.
• High damage rates: If a product is prone to damage during shipping or handling, it becomes impractical to continue offering it.
• Supplier decisions: Sometimes our suppliers discontinue certain products, or they have unreliable stock, making it challenging for us to keep them in our catalog.

By discontinuing less popular items, we can introduce new products with the potential to become your new bestsellers.

5. What should I do if the product I'm looking for is not listed on your site?
If you can't find the product you want on our site, reach out to our support team to make a request. We highly value customer feedback when expanding our product catalog. The higher the demand for a product, the more likely we will consider launching it. Your input matters to us.

6. Can I get a list of all InterestPrint products?
You can contact our support team at support@interestprint.com to get the list of all InterestPrint products.

7.How do I add products to my Etsy store?

To add InterestPrint products to your Etsy store, follow these steps:

Create your design on the product in your InterestPrint account

Download the mockups-Go to your InterestPrint dashboard, My account-Designs-Select the product- click “download to computer” button to download the mockups.

Upload the mockups to your Etsy store

Check this tutorial to learn how to do it

https://youtu.be/-1SqBUQ31Ho

1. How do I upload several images at once?

To upload multiple images at once, you have two options:

1.1 Upload from the Design Tool:
• Open the design tool.
• Click "Upload" to upload your images.
• You can upload up to 20 images at a time.
1.2 Upload from the Image Gallery:
• Go to your dashboard.
• Navigate to "My Account" > "Images" > "Upload New Images."
• You'll find two galleries: Flash Gallery and New Mockup Gallery.
• The images will be uploaded to the Flash Gallery by default.
• To move them to the New Mockup Gallery, select the images.
• Click "Sync Selected to New Mockup Gallery."

Please be aware that the image size is limited to 20MB, and uploading more images may take some time.

2. How do I delete my images from my InterestPrint account?

If you want to delete the images you uploaded, please go to your Dashboard -> My account -> Images -> New Mockup Gallery -> Select the image you want to delete -> Click "Delete Selected."

3. How to download the mockups?

Go to your InterestPrint dashboard, My account -> Designs -> Select the product -> click the "download to computer" button to download the mockups.

4. What are the print file requirements?

To meet the print file requirements for your custom products, consider the following guidelines:

Recommended Image Sizes: Check the product description of each item on InterestPrint for the recommended image sizes and pixel dimensions specific to that product. Following these size recommendations will help ensure your designs look their best.

Maximum Image Size: The maximum image size that can be uploaded is 20 MB. However, it's advisable to upload images that are smaller in size, preferably less than 15 MB to ensure smoother and faster uploading.

Preferred Image Formats: InterestPrint recommends using the following image formats: .JPG, .PNG, and .JPEG. These formats are widely compatible and provide good quality for printing.

Resolution (DPI): To ensure high-quality prints, it's recommended to have a minimum resolution of at least 150 DPI (dots per inch). Higher resolutions, such as 300 DPI, are even better for detailed and sharp prints. Low-resolution images may not print well, especially when enlarged.

By following these print file requirements, you can optimize the quality and appearance of your customized products on InterestPrint. Always refer to the specific product descriptions and guidelines provided by InterestPrint for accurate size and resolution recommendations, as they may vary depending on the product type.

5.How can I find the safe print area?

In InterestPrint's Design Maker, you will see a dotted line on the canvas, which marks the safe print area. To ensure that your important design elements are not at risk of being cut off or compromised during the printing process, it's recommended to avoid placing them near the edge of the print area.

6. Why the design doesn't save on the product, just stay black?

If you encounter this issue, try the following steps to resolve it:

Clear Browser Cache: Start by clearing your browser's cache to eliminate any potential data conflicts.

Switch to Google Chrome: If you're not already using Google Chrome, consider switching to this browser, as it's recommended for optimal compatibility with InterestPrint.

Close Incognito Windows: Close any incognito or private browsing windows, as these can sometimes affect the functionality.

If you have tried the above steps and are still unable to save your design, please don't hesitate to reach out to our support team at support@interestprint.com. We are here to assist you and address any further concerns or technical difficulties you may be experiencing.

1.What is Auto Batch Mockup?

Auto Batch Mockup is a versatile platform designed to streamline the design creation process for users. This innovative tool allows customers to effortlessly generate multiple designs simultaneously by uploading 10 or more images onto a chosen product. The primary advantage lies in its time-saving capabilities, eliminating the need to create designs individually.

One of the standout features of the Auto Batch platform is its exceptional support for personalized orders. With this platform, personalized orders from Shopify can be synced automatically, customers don’t have to place manual orders.

2.How to use Auto Batch Mockup?

You can refer to these videos to find out the answer,

How does Auto-Batch-Mockup work?
https://youtu.be/Vr37jmKz_mo
InterestPrint-How to use the Auto Batch Mockup platform to synchronize personalized orders?

https://youtu.be/eApxBrg2KhY

3.How to Create Designs on Auto Batch Mockup Platform?

Step 1: Access Auto Batch Mockup
Start by logging in to the InterestPrint website. Once logged in, locate and click on "Auto Batch Mockup"
Step 2: Choose Batch and Select Product
Navigate to the "Batch" option and choose the product you want to work on.

Step 3: Activate "Customizable"
Click on "Customizable." If you find that this option is not active, don't worry. Reach out to our support team, and they'll guide you on activating it.
Step 4: Upload Your Image
Upload your image, ensuring it meets the size requirements. For the correct image specifications, contact our support team to obtain the design template file.
Step 5: Generate Your Design
Click the "Confirm" button to create your design.
Step 6: Review Your Design
After generating your design, click on "Designs" to inspect the results. This allows you to review and ensure that the design meets your expectations.
If you encounter any issues or need assistance, feel free to reach out to our support team for guidance.

1.How can I connect my Shopify store with InterestPrint?
Go to your order dashboard- Shopify
https://www.interestprint.com/shopify/setting

Watch this short video to see how to connect your Shopify store.

https://youtu.be/YN3VKPpQnc4

2.Why my Shopify order does not appear on the InterestPrint dashboard?

There could be several reasons why your Shopify order does not appear on the InterestPrint dashboard.

Here are some possible reasons to consider:

SKU and Size Changes: If you modify the SKU and Size of the product when syncing it to your Shopify store, the order may not appear on the InterestPrint dashboard. Ensure that the SKU and Size match the original ones provided by InterestPrint.

Deleted Design: If you deleted the design associated with the order from your InterestPrint account, it might not appear on the dashboard. Check your design library on the InterestPrint dashboard to verify if the design is still available.

Out of Stock or Removed Product: If the product associated with the order is out of stock or has been removed from the InterestPrint catalog, it may not show up on the dashboard. Reach out to our support team to inquire about the availability of the product.

Address Compatibility: If the shipping address provided in the order is not compatible with InterestPrint's shipping options, it might not be displayed on the dashboard. Make sure the address provided follows the format and requirements specified by InterestPrint.

If none of these reasons apply to your situation, please contact our support team directly for further assistance.

1.How to connect my Woocommerce store to InterestPrint?

Follow these steps to connect your WooCommerce store to your InterestPrint account.

1.1 Open my account in the left menu and click “Woocommerce”

1.2  Copy your Store URL -Consumer key-Consumer key-Consumer Secret in your woocommerce,

1.3 Click Save, Allow access to the InterestPrint plugin.

1.4 That's it – you're done! The next step you can sync the product to your woocommerce store.

go to designs-select the product you want to import to your store- click "synchronous"-select woocommerce-Once the synchronization is successful, you can see the product in your store.

You can also check this video to see how to do it.

https://youtu.be/aDDCQrCU4QA

1.How do I connect my Wix store to InterestPrint?
Step 1: Create your Wix account

Step 2: Sign up to InterestPrint, go to Wix in the left menu, and click the "Connect to Wix" button. You'll be redirected to your Wix account where you'll need to log in with your account and click "Add to Site".

And you can also find InterestPrint App from WIX App Market.

Step 3: Add your products to your Wix store

Click Add product, it will go to your designs, and then select the product you want to add to your Wix store.

Step 4:Edit the product in your Wix store
You can edit the product name, and description, please don’t change the SKU and Size, or the order cannot be synced to InterestPrint.
That’s it, You are done!

Your new Wix Stores orders will now be automatically imported into InterestPrint.

You can also check this video to see how to do it.

https://youtu.be/XlFC1UluG7k

1.How much does InterestPrint cost?

It is completely free to get started with InterestPrint. There are no setup costs, minimum order requirements, or monthly fees to begin using our services. You will only be charged when you place an order, which includes manufacturing and shipping costs.

2.What payment options do you support?

As of now, we support PayPal and Stripe(Credit card) as our payment options.

3.How do I change my currency on InterestPrint?
To change your currency on InterestPrint, follow these steps:

In the top right corner of the website, click on "Currency."

Select the currency you want from the available options.

We support several currencies: USD EUR GBP AUD CAD

Once you've made your selection, the prices in the product catalog will be displayed in the currency you've chosen in your settings.

4.How can I get samples?

To obtain samples, simply place a sample order on our website. Enjoy a 25% discount on the sample orders, providing a cost advantage for experiencing our products. Contact our support team at support@interestprint.com to receive the exclusive sample order coupon code. Please note, the coupon code can be utilized once per month.

5.Can I get a discount price If I order in bulk?

Certainly, we offer discounted pricing for bulk orders. If you plan to place a bulk order, please provide our support team with your order details, including the specific products, quantities, and delivery address. Our dedicated support team will assist you in obtaining the applicable discount price tailored to your bulk order.

1.How to place manual orders on InterestPrint?
You can add the design to the cart, and then enter the shipping address to create the order, or you can upload multiple orders by CSV file..
Please check this video to learn how to place manual orders for fulfillment: Interestprint POD.

How can I check the status of an order?

From your InterestPrint Dashboard, you will see your order history under "Orders." When choosing a specific order, a new window will open with additional details, including the current status of your order. The order status will fall into one of the following categories:

Not paid yet: Indicates that your order has not been paid. Click "payment" to complete the payment for the order.

Pending: Your order payment has not yet been confirmed or completed. It's awaiting PayPal's approval, which typically takes 1-2 business days.

New: Your order is ready for fulfillment, and the processing has begun.

Processing: Your order is currently being printed.

Shipped: Your order has been shipped. The tracking information will be updated in 1-2 business days.

Delivered: Your order has been successfully delivered.

Cancelled: Your order was cancelled.

If you encounter any issues or have specific questions about your order status, reach out to the support team for further assistance.

1. For USA/AU Factory orders, it's important to note that these orders undergo an automated process. After payment, the order is automatically sent to the production line, and the printer will initiate the printing process. Unfortunately, we are unable to interrupt this automated process, making it impossible to change design or cancel orders once payment has been completed.

2.For CHN factory orders:
2.1.Change of address: If the order status is "New" or "Processing" and it has not been shipped yet, you can contact our support team for assistance in changing the delivery address.
2.2.Change of design: If you wish to modify the design of the ordered item, a 25%-50% re-production fee will be applicable to have the item reprinted. Once an order has been paid for, it is automatically processed in our production system, and we are unable to halt production.
2.3.Change of shipping method: You can send a request to our support team to change the shipping method if the order status is “ “New” and “processing”, and additional shipping cost may be applied, Once an order has been marked as "Shipped," it is no longer possible to change the shipping method.
2.4. Order cancellation: Once an order has been paid for, it cannot be canceled. However, if you insist on canceling the order, we can refrain from shipping it but will impose a 25%-50% cancellation fee, depending on the circumstances and the progress of the order.
To avoid any issues, we kindly request that you thoroughly review and confirm all order details, including the address and design, before making the payment to ensure accuracy.

1.Do I receive an order confirmation email?

You will not receive order confirmation emails. Instead, please check your order status in your order dashboard.

2.What should I do if my order has been charged twice?

If you notice that your card has been charged twice for the same order, please reach out to us immediately with your order number and payment transaction ID. We will promptly investigate the double payment, and once we confirm that the payment was received twice, we will initiate a refund for the duplicate charge.

3.How do I report a problem with my order?
To report a problem with your order, please follow these steps:
3.1 Contact Support:
Reach out to our support team or your account manager for assistance in resolving the issue.
3.2 Include Essential Details:
Provide the following details in your communication:

InterestPrint Order ID: Unique order ID associated with your purchase for quick identification.

Description of the Issue: Clearly explain the problem you're facing with your order in detail.

3.3 Supporting Photos or Videos:
If the issue involves production, attach photos or videos to illustrate the problem. Visual information is crucial for an effective assessment and resolution.
3.4 Follow-Up Communication:
Respond promptly to any follow-up communication from our support team. They may need additional information to assist you or provide updates on the resolution process.
By providing these details and promptly contacting our support team, we can work together to address and resolve any issues you may be facing with your order.

Fulfillment Center	Country	Shipping method	Delivery Time（Average）	Tracking link
China	United states	4PX EXPRESS US	10-12 business days	https://track.4px.com/#/
		TUYOU_USPS	10-12 business days	https://www.17track.net/en
		Yanwen North America	10-15 business days	https://www.17track.net/en
		Yun Express US	10-15 business days	https://www.yunexpress.com/
		CNE Express US	10-15 business days	https://www.17track.net/en
		SF EXPRESS	10-15 business days	https://www.17track.net/en
		STANDARD	15-20 business days	https://www.17track.net/en
		DHL Express	3-5 business days	https://www.dhl.com
		4PX Express for Electric Products	10-15 business days	https://track.4px.com/#/
		Yun Express for Electric Products	10-15 business days	https://www.yunexpress.com/
		Epacket for Electric Products	15-20 business days	https://www.17track.net/en
		XXD-Candle Products Only	10-15 business days	https://www.dhl.com
	Europe	Europe Express(4PX)	7-12 business days	https://track.4px.com/#/
		Yanwen Europe	8-12 business days	https://www.17track.net/en
		YunExpress Europe	10-15 business days	https://www.yunexpress.com/
		SF EXPRESS	10-20 business days	https://www.17track.net/en
		STANDARD	15-20 business days	https://www.17track.net/en
		DHL Express	3-5 business days	https://www.dhl.com
	Canada	UBI Canada Express	10-12 business days	https://www.17track.net/en
		Yun Express-Canada	10-12 business days	https://www.yunexpress.com/
		Yanwen North America	10-15 business days	https://www.17track.net/en
		DHL Express	5-7 business days	https://www.dhl.com
	Australia	UBI Australia Express	7-12 business days	https://www.17track.net/en
		Yun Express-Australia	8-12 business days	https://www.yunexpress.com/
		DHL Express	4-6 business days	https://www.dhl.com
		AU Yun Express for Electric Products	10-12 business days	https://www.yunexpress.com/
	Worldwide	STANDARD	15-20 business days	https://www.17track.net/en
		DHL Express	5-7 business days	https://www.dhl.com
USA	United States	USPS	3-5 business days	https://www.usps.com/
		US DHL eCommerce	3-7 business days	https://www.17track.net/en
Australia	Australia	Australia Express	3-5 business days	https://www.17track.net/en
		Australia Post	5-7 business days	https://auspost.com.au

Production Time
Home Decor	2-3 business days
Cases & Skins	1-2 business days
Bags	2-3 business days
Accessories	2-3 business days
Wall Art	2-3 business days
Shoes	3-5 business days
Clothing	2-4 business days

International orders may be subject to import duties and taxes. Fees charged depend on the country of delivery, and must be paid to the local tax authority upon receipt of your package. We are currently unable to predict whether or not you will be charged a fee or what that fee might be. Please contact your local customs office for further information.

1.What if an order gets lost in the mail?

In the event that a customer's order is believed to be lost in transit, and it aligns with the following conditions, please reach out to our support team, and we will gladly arrange for a replacement order:

Ensure that the provided address has been verified as accurate and complete with your customer.

Confirm that your customer has made contact with their local post office or the shipping carrier to inquire about the order's location.

Verify that the shipping carrier has not marked the order as delivered.

Take into account that several working days have passed since the Estimated Delivery Date (note that lost order claims must be submitted within 30 business days from the Estimated Delivery Date).

Confirm that there have been no recent updates from the shipping carrier in the tracking link.
For the order to be considered lost, we might first need to confirm this with the shipping provider. Feel free to get in touch with our support team for further assistance.

2.What to do when tracking shows delivered, but my customer hasn't received the package?

If the tracking information indicates that the package has been delivered, but your customer claims not to have received it, unfortunately, InterestPrint cannot cover the costs of reshipping or issuing a refund for the order.

There are instances where the delivery might have been completed, but the package was left in an unexpected location at the customer's address. We recommend that customers contact the carrier directly to check for any additional information provided by the delivery person. For instance, they can inquire about specific details like "Left under the table on the back porch."

If, despite these efforts, the customer is still unable to locate the package, the next step would be to place a new manual order for reshipment. Currently, we are unable to assist with filing claims with shipping carriers, but we hope to offer such assistance in the future.

3.My order shows it is being returned to sender, what now?

If your order is showing that it is being returned to the sender, there are several possible reasons for this, such as the package being refused by the addressee, an incorrect or incomplete address, an expired retention period, or the addressee being absent or unclaimed.

To get more details, please check the tracking page. If the information is not available there, we recommend reaching out to the local courier for further assistance.

In the event that we receive the returned item, we will notify you. If it can be reshipped, please note that you will be responsible for the reshipping cost. However, in many cases, we may not receive the returned item. If this happens, you will need to place a new order for the item to be remade and reshipped.

1. How do I create an InterestPrint account?
Creating an account to use InterestPrint is very simple!

• First, go to interestprint.com and click on "Register".
• Sign up with your email address, you will receive an email.

Welcome to your account!

Your account is now ready and you can place an order to test our products.

2.I have forgotten my password. How do I retrieve it?
To ensure that your personal information remains strictly confidential, we highly recommend you to follow a secure process to reset your password.

Click the "Forgot your password". Enter the information you used when you created your account. If the information you enter is correct, we will send you an email with instructions for resetting your password.

3.Can I create a sub-account under my InterestPrint account?

Certainly, you can create a sub-account under your InterestPrint account. Here's how:

• Go to your order dashboard.
• Select "My Account."
• Choose "Add Staff Account."
• Enter the email address of the staff member you want to invite.
• Your staff member will receive an email invitation to join.
• Once they accept the invitation, you'll be able to see the staff account in your account.

With the sub-account created, you'll have access to view and manage the sub-account's designs and orders within your account.

4.Can I change my registration email address?
You can contact our support team, and they will assist you in changing your email address.
you can add a new account using the new email address if that suits your needs.

5.How can I delete my InterestPrint account?

To delete your InterestPrint account, please contact our support team, and they will assist you in the process of deleting your account.