Q:
I have a question about the pricing. I do dropship and when I create custom shoes I have to pay the retail price. For example, the slip-on here below is priced at $ 37.99 but the price shows $ 57.99 when purchased. What's the price we need to pay to fulfill orders?
A:
To get the reseller price, pls kindly provide your store URL and the email registered in InterestPrint, we need to verify your account as a reseller account, then you can enjoy the discount reseller price. Please send your information to support@interestprint.com.
Q:
I want to ask can i have a coupon for a sample? I want to test the printing and the quality of the shoes.
A:
Hey, Pls sign up with Interestprint first and inform us of the email you register, we will verify your account as our reseller and you can buy samples at the reseller price.
Q:
If I were to place an order of 20 umbrellas would there be a bulk order discount applied? It would be multiple designs, I believe 2 each with 20 logo tags. Would you like for me to create a cart so you can see which ones?
A:
Sorry, if it would be multiple designs, it is difficult to give you a discount. But we will give a rebate to you if your turnover is up to 5000+ per month. Once your rev hit the amount based on monthly sales as below you will enjoy money-back. (The rebate program is based on 70% of your monthly order amount at the CN factory and 60% of your monthly order amount at the AUS or US factory.)
5K$-10K$ ：1%
10K$-30K$：2%
30K$-50K$：2.5%
50K$-100K$：3%
100K$-150K$：3.5%
150K$-200K$：4%
Q:
Is there a way to get sample T-Shirts?
A:
If you would like to have a sample T-shirt, you can place a sample order on our website with our discount reseller price. To get the reseller price, pls kindly provide your store URL and the account registered in Interestprint, we need to verify your account into a reseller account, then you can enjoy the discount reseller price.
Q:
Are non printed samples available so that I can create product photos?
A:
Yes, you can just create blank design products, create SKU, then add to the cart, and place the sample order.
Q:
If using shipping DHL eCommerce, does this mean DHL eCommerce US or DHL eCommerce asian ?
A:
it's for DHL eCommerce US and only be able to the orders from the US factory.
the shipping label is created in the US, that's the sender shown in the packing slip is located in the US. so when tracking is provided it only shows the USA part of the delivery.
https://webtrack.dhlglobalmail.com/ tracking site for DHL eCommerce.
Q:
Are you shipping to Guadeloupe? How long does it take for standard shipping? Will the customer pay for customs fees?
A:
Yes, we can ship to Guadeloupe by standard shipping.
About the custom taxes:
Normal we ship by standard shipping, and will not charge you custom taxes, but if you need faster shipping, and you select DHL Express, then might need custom taxes, not all countries, it usually depends on the destination countries, in our experience, To USA will not need custom taxes, but to Canada, most orders need custom taxes. We will not afford the taxes fee.
Q:
I have integrated InterestPrint with my Shopify Store. At this time I do not like the Standard Freight shipping option because it takes a long time for my customers to receive the product. How much cost of expedited shipping.
A:
You will see the exact DHL shipping cost for each item when you check out for your order. Our order system will calculate your shipping cost automatically according to your order' s weight, size, and destination.
Q:
How do I integrate Shopify with your app? Where can I get your application?
Q:
I have a question regarding creating a product. Is there any way I can combine different designs into one product page when synchronizing to Shopify? For example, I have Legging Christmas design 1 and Legging Christmas design 2 and I want to combine both into Legging Christmas page on Shopify.
A:
Yes, we can combine different products in one listing when you sync to your Shopify. Please see the detailed procedure in attachment images.
Q:
My first order in my Shopify store has just been passed but did not automatically integrate with InterestPrint? How to make it happen?
A:
Have you changed the 'Size' or 'SKU' when you sync products to your Shopify? Please make sure you didn't change these two attributes when you sync products.
Q:
Does Intrestprint email my customers the shipping tracking email or do I manually email shipping tracking info to customers?
A:
if you sell on Shopify, we will sync the tracking # to the corresponding order in your store after shipment and the order status will be fulfilled. so your customer can see the tracking info. As for email notifications, you should add to your store admin.
Q:
We noticed that once we paid an order tracking is provided right away and we need to send it to the customer manually. Can InterestPrint fulfill the order in Shopify and send the tracking to customers automatically? or do we need to do this manually? The checkbox on the orders I want to sync is missing.
A:
Currently, you can use this way to sync your tracking number to your Shopify. Please kindly check the attached image. Just need to click your store name, then all of the orders which still haven't synced the tracking number yet will sync to your Shopify automatically. You don't have to click the checkbox, just click the button I show you in the attachment, then you can sync all the tracking numbers which not yet synced to your Shopify.
Q:
Can I integrate InterestPrint with Etsy?
A:
Still unavailable. It will be ok in near future. Do u have Shopify and a woocommerce store? ok for these two.
Q:
I am building a Wix website. Do I need a Shopify store to use your company's print on demand service? Or could I take orders from my site and then order Eggville branded merchandise from you, sent to customer's shipping address on order?
A:
You don't have to open a Shopify store, You can integrate your Wix store with InterestPrint. https://www.interestprint.com/wix/setting
Q:
Can I link your API to my Facebook store?
A:
Yes, we have API integration, please send your information to support@interestprint.com to get the API documents and instructions.
Q:
I have a shopenvey website, Weebly, and word press. Can you integrate any of these? I have the API to my Weebly website.
A:
Yes, we have API integration, please send your information to support@interestprint.com to get the API documents and instructions.
Q:
Hi, I read in a review that custom branding for packaging has to be selected for each shipment is that correct? I'm thinking of switching from another provider but I would like my logo to be on all shipments automatically.
A:
we only provide custom branding logo service, but shipping branding which sticks to the outside package had been canceled.
Q:
I made the tags, but don't know how to ensure they will be on the clothing, especially for drop shipping. Please advise.
A:
You can create a clothing logo on the neck label. Please check the brand logo here:
http://www.interestprint.com/custom/brand_logo_for_tops_4cm_x_5cm-759.html
Drop shipping, do you integrate with your Shopify?
If yes, you can tell us your logo design SKU, and we will set it up on our end when your Shopify order comes in, the clothing that you created with the logo will add the logo automatically.
Q:
How do you add your own label to shoes and bags to your order?
Q:
where do your boots ship from? how do I make sure that the box has my company on it and not interest print?
A:
Hello The boots are shipped from China. All of the packages are blank without any information about IntrestPrint.
Q:
How to order logos for shoes? How do you know that I want to put this logo on which model?
A:
Could you let us know your IntrestPrint account? Regarding the shoes logo, if you place the order manually, you can add the logo on your order manually, and if your order comes from Shopify, please tell us the logo SKU, and which shoes you want to add this logo to, then we will set up a connection on our end, after we set up, next time all the shoe order from Shopify will add the logo you provide.
Q:
What is the difference between InterestPrint and the batch mock-up?
A:
They are different in mockup working ways. Mockups on IntrestPrint are more complicated, it's able to adjust each design and is more creative. Auto batch mockup is designed for batches. For example, if you upload 10 pictures at a time, it will generate 10 mockups at one time.
Q:
so the manufacture is on china ?
A:
Hello, we have 3 fulfillment warehouses, China, United States, and Australia, if you want the products to be shipped from the USA factory, please use the product made in USA, check them out from this link: https://www.interestprint.com/custom/made_in_usa-292
Q:
Can I save Paypal or credit card payment information, so orders will go to processing and deduct the amount directly?
A:
Sorry, we don't accept auto payments. You will have to log in to your InterestPrint account to pay for your orders. For large-quantity order payments, you may choose bank wires directly.
Q:
I have some unpaid orders. My Paypal account has been limited, so I tried to pay you via Payoneer but I was declined.
A:
You can pay by credit card.
Q:
I can’t pay for my orders…please fix it.
A:
Could you let us know your InterestPrint account and the order id that you want to pay? And could you take a picture of how it says when you want to make the payment? Do you pay the order by PayPal?
How do you pay Interestprint?
Set up billing information.
Simply pay at the end of order process and the order goes through.
Our transaction take place in US dollars.
Note that your orders will not be fulfilled until they’ve been paid for on Interestprint
Q:
A few questions about your POD service:
1) Is your app available in the Shopify app store? How does InterestPrint integrate with Shopify? Do I select a product with artwork in InterestPrintand then sync to Shopify, or simply create a product using your Shopify app?
2) Where are your warehouses based?
3) What are your production and shipping times during the holiday season (Nov-Jan)? For both the U.S. and the rest of the world?
4) What are the image specs for your products? Also, a lot of your products have interesting artwork. Can I sell them in my store?
5) What are your support hours?
A:
Here are our answers to your POD questions below:
1) Yes, we have an app in the Shopify store, please check at
https://www.youtube.com/watch?v=YN3VKPpQnc4
About how to integrate Shopify store with Interestprint please see at
https://www.youtube.com/watch?v=YN3VKPpQnc4
About how to sync products to Shopify store please see at
https://www.youtube.com/watch?v=YN3VKPpQnc4
2) Our warehouses are located in China, United States, and Australia.
3) Our production and shipping times during Nov-Jan you can check at
http://www.interestprint.com/help/shipping
4) We recommend image format with JPG, PNG, or PSD format, product's recommended uploaded image size in pixels for each product you can see from the product information page.
5) Our Live Chat support is PM7:30-AM4:30(EST)Monday-Friday, also you can contact Email support@interestprint.com or Skype with account: season@interestprint.com. Our sales manager Season would like to help you if you have any further questions.
Q:
1. Do you have the actual pricing list that I could have a look so that I could make a decision, also do I get a notification by email each time when there are changes for pricing?
2. What's the policy on defect/return/refund/lost items? Also, do you ship worldwide to countries that ain't listed on the " shipping page " as I could see not all countries are listed for the " standard shipping " option ?
3. Can I put a private label on all products or is it only for clothing, shoes, and bags?
4. What's the printing resolution like on wall arts?
A:
1. Product pricing list and change of prices notification:
The higher price is the retail price, and the lower price is the reseller price. Since sometimes we will launch a promotion for some models, sometimes the price will be different from yesterday and today. If you would like to know the pricing change, our sales representative who is in charge of your order will inform you by email or Skype in the first time.
2. What's the policy on defect/return/refund/lost items?
About general return and refund you can check at
http://www.interestprint.com/help#help-content More details about lost and refund for individual order, you can contact a sales representative who in charge your order.
For the countries that didn’t list on our standard shipping, it depends on whether the countries our express company can reach to.
3. Private label:
Generally, we put labels on clothing, shoes, and bags. About other products, it depends on what kind of product can be put the label on and where you want to put it. What kind of label you want, you can contact our sales representative to help you out.
4. Printing resolution on wall arts:
The wall arts resolution you can check on Product Details, under the page you can see Designer Tip recommend uploaded image size.